Frequently Asked Questions
Why is Sloe Vintage’s Instagram currently unavailable?
Our main Instagram account is temporarily down. We’re actively working with Instagram to resolve the issue and get our account back up as soon as possible. Please follow our new account @sloe.vintage.brixton.
In the meantime, if you need to get in touch with us about an order, a product, or anything else, please dm us on our new Instagram or email us at rosie@sloevintage.com, kitty@sloevintage.com bella@sloevintage.com and we will endeavour to get back to you as soon as possible.
Thank you so much for your patience and continued support 💛
How can I stay updated while Instagram is down?
While our Instagram is unavailable, the best way to stay in touch is via email. If you have any questions or need updates on an order, please contact us via email and we’ll get back to you as soon as we can.
We’ll share updates on our website and return to Instagram as soon as the issue is resolved.
Does shipping include customs fees or duties?
No — shipping costs do not include customs fees, import taxes, or duties.
If you are ordering from outside our home country, you may be required to pay customs or import charges upon delivery. These fees are set by your local customs authority and are the responsibility of the customer.
If customs fees are not paid and the order is returned to us, we are unfortunately unable to refund original shipping costs.
What is your returns policy?
We want you to love your Sloe Vintage purchase. Our returns policy outlines eligibility, timeframes, and conditions for returns.
For full details, please read our Returns Policy here: https://sloevintage.com/pages/returns
What should I know about shipping?
Our shipping page includes information on delivery options, processing times, international shipping, and important shipping-related details.
For more information, please visit our Shipping Information page here: https://sloevintage.com/pages/shipping
What are the terms and conditions for Sloe Vintage gift cards?
Sloe Vintage gift cards are subject to specific terms and conditions, including usage, validity, and redemption details.
For full information, please visit our Gift Card Terms & Conditions page here: https://sloevintage.com/pages/gift-card-terms-conditions
How do I find the right size?
We recommend checking our size guide for detailed measurements and fit guidance to help you find the best fit.
You can view our full Sloe Vintage Size Guide here: https://sloevintage.com/pages/sloe-size-guide